Stream Valley Veterinary Hospital

42902 Waxpool Road
Ashburn, VA 20148-4525

(703)723-1017

www.streamvalleyvet.com

 Policies and "Rules of the Road"

Broadlands / Ashburn, VA - Stream Valley Veterinary Hospital - Rules of the Road

Appointment Policy

To allow ample time for all patients and schedule surgical procedures, we operate primarily by appointment.  Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable.  Please realize that we make a sincere attempt to see each client on time.

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Patient Arrival Policy

 

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area and exam rooms.  All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, "drop-off" appointments are available.  A "drop-off" means that you bring in your pet at the time that works best for you, and you leave him/her with us for a couple of hours, or even for our entire business day.  Usually we will ask you to drop off in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients.  Once the doctor's examination and treatment plan are complete, we will give you a call to go over the diagnosis and to give you discharge instructions.  Please note that you should allow time to review and sign admittance paperwork and an estimate with our staff when you drop your pet off.

For the safety of all animals in our care, we require that vaccinations, preventatives, and testing be up to date (barring medical constraints per doctor recommendation).  Click to see specific information regarding grooming protocols and boarder/daycare protocols.

Additionally, even though we make every effort to help our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets.  This is one of the reasons we ask you to restrain your pet.  We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.  For drop-offs, once the patient is admitted, s/he will be placed in an appropriately-sized and -located kennel for observation between examination and treatment times.

 

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Cancellation and "No-Show" Policy

We respectfully request at least 24-hour notice for appointment cancellation, preferably via telephone call.  With ample notice, we are able to open our schedule to other patients in need of our care.  This also reduces unproductive labor overhead so that our small business can continue to offer excellent care to all our patients and clients.

We understand that life can be unpredictable, and in some instances a "no-show" is unavoidable; therefore, first-time missed appointments will incur no fee.  However, repeat instances of missed appointments without at least 24 hour's notice will then necessitate a "no-show" fee in line with the level of service missed.

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Payment Policy

 

We require full payment at the time that services are rendered.  For your convenience, we accept Visa, MasterCard, Discover, American Express, personal checks, and cash.  We also accept CareCredit.

Please note: returned checks will incur a fee in line with our own banking fees.

Broadlands / Ashburn, VA - Stream Valley Veterinary Hospital - We accept Visa Broadlands / Ashburn, VA - Stream Valley Veterinary Hospital - We accept Mastercard Broadlands / Ashburn, VA - Stream Valley Veterinary Hospital - We accept Discover Broadlands / Ashburn, VA - Stream Valley Veterinary Hospital - We accept American Express
Broadlands / Ashburn, VA - Stream Valley Veterinary Hospital - We accept personal checks Broadlands / Ashburn, VA - Stream Valley Veterinary Hospital - We accept cash
Broadlands / Ashburn, VA - Stream Valley Veterinary Hospital - We accept CareCredit